

You then need to scroll down all the way to the bottom which makes its even harder to find these settings. We took a closer look at the Avast settings and noticed that there were a few extra features installed focused around mail scanning.Īs shown above you have to click Settings, then Protection, then Core Shields. We personally installed Avast anti-virus (free version) which we use on our customer computers all the time with almost no issues.

We then tried monitoring the traffic and we noticed that Avast, the anti-virus product on the computer was monitoring the port in question. We tried deleting the entire mail file in Outlook and creating a brand new profile, also with no luck.

We saw countless articles that were also to diagnose the same issue but very little info on how to solve the problem. We recently ran into an issue that was EXTREMELY difficult to diagnose. We of course use Google religiously to look up additional info if we don’t know the answers off the top of our head. Some are simple virus removal and some are complex technical problems that take several hours to diagnose and fix. At Boxaid we see countless technical problems every day.
